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    About My Water Filter

    Our mission is to provide clean drinking water to the world... one customer at a time…

    Hi, my name is Rod Archdall and I am Chief Giving Officer at My Water Filter.

    Welcome to My Water Filter. Thank you for joining us on our Mission to provide clean drinking water to the world… one customer at a time…

    Australia's Water

    As our population grows and more and more demands are put on our water system, other water sources like bore water and recycled water are being added to our water supply and the quality of our water is getting worse here in Australia. The authorities are using more and more chemicals and for the majority of Australian’s this is our only choice.


    “Our daily mission is to help everyday Australians filter their water to have clean, fresh and tasty water flow from their kitchen sink”.

     

    Our Safety is in our own Hands

    We put all of our trust into the authorities to keep our water safe but we have seen catastrophe after catastrophe here in Australia and around the world where our trust is broken and our lives and the lives of our family are put at risk.


    “For now we must take responsibility for our health and the quality of our water by filtering it when it arrives at our home”.


    The Global Water Crisis

    3.4 million people die each year from water related diseases. That is more than 6 times the population of the Gold Coast die every year from water related diseases.

    More than 750 Million people every year lack access to clean drinking water. And Women and children who are the primary gatherers of water spend 200 million hours a day collecting water and every minute one of those children dies from a water related disease.

    "Our mission is to provide clean drinking water to the world."

    Who are we?

    We are an online retailer and sell water filters and water filter cartridges to everyday Australians and part of every transaction goes towards providing life changing water to people in need. And In doing so you join our water warrior community.

    How do we do what we do?

    We do that here in Australia by providing the widest range of domestic water filters to everyday Australians and through our Global Water Giving program, we give 1 month's access to clean water to people in need for every order placed on MyWaterFilter.com.au, whether it be a water filter, water filter cartridge or other home water solution.

    Cartridges need to be replaced every year so we have created this Automatic Life Giving Cartridge Replacement program where we automatically give water when you replace your cartridges.

    How we give water?

    We also have a lot of other ways we give water built right into our website to support our cause.

    Here is just a few of the ways we give water just by you being apart of our community.

    • When you join our “Win your Water Filter for FREE” competition, we will give 1 day of water to people in need
    • When you like who we are and what we do and share a testimonial with us, we will give 1 week's access to clean water to people in need
    • When you join our Automatic Life Giving Cartridge Replacement Program, we will give 1 week's access to clean water to people in need
    • When you refer a friend or family member and they buy from us, we will give 1 month's access to clean water to people in need (so please let us know if you refer someone)
    • If you rate or review any of our products, we will give 1 week's access to clean water to people in need
    • To learn more about Our Giving, check out Our Giving page here.

    Our Story


    Our Vision

    Our vision is to be providing 1,000,000 Australian households cartridges every year which would give 30,000,000 people access to clean drinking water year on year. Our goal is sustainability so we can make a difference to the global water crisis.

    Thank you

    Thank you once again for becoming part of the My Water Filter community and joining us on our mission to provide clean drinking water to the world

    So if you want fresh, clean healthy water in your home today, pick up the phone or email one of our amazing support staff. We’ll be happy to answer any questions and provide you with the right solution for your needs!

    Rodney Archdall
    Chief Giving Officer

    Customer Testimonials

     I am very happy with the customer service provided by Rod. He is so helpful and efficient

    Hi Rod,

    Your customer service goes above and beyond...Thank you

    "Hi Rod, I have installed the water filter supplied by your company and must give credit when due, the service that I received from your team has been flawless, it took me under 1 hour to install the unit as it came with all the fittings required for installation to suit the standard water pipes. I cannot believe the difference in the quality of the water through the filter system, I have done some budget calculations on what I have been spending on buying bottled water and believe I have been spending $720 per year, so the out lay of under $300 was money well spent. Many thanks for your help and service. Regards,Shane"

    Well I do have a water tank that I have been going outside to fill the jug in side and put it through a filter every 2 days, I got fed up with doing that for 10 years, so I brought this water filter from you and I must say just turning the tap on and off is so much easier, I do prefer the water from the tank but this filter has made the kitchen water taste much much better thanks you. Amen.

    Installation was a cinch. A little carbon/charcoal when turned on and then ready to try out. I could notice straight away that there were no fumes, that was good. The real surprise came when I shampooed my hair. Using the same small amount it lathered up heaps more. Now I wish I had done this a lot earlier...

    I'll send you a photo in a day or two to your mobile. It'll be the bathroom sink faucet. Would like your opinion if that bath ball filter would fit so I can use filtered water for shaving and brushing teeth.

    Thanks a lot for your professional and courteous service, 5 stars.

    Regards,
    Rob

    We were very pleased with the personal response and the prompt delivery. Plus the prices! We’ve already recommended you to our neighbour.

    Thank you

    Have been using these filters since they came out and very much happy with their performance. I decided to buy from My Water Filter as they have a point of difference to my usual supplier in that in some small way my little contribution goes toward a most worthy cause of providing water to people who need the help.

    Shan 

    Yes we had a problem (wrong size and damaged goods) but one phone call and all was fixed with minimal fuss and to our satisfaction. Customer support to be congratulated and is appreciated. Well done and thanks.
    Tony.

    Rod

     
    Thank you for your email.
     
    You may have a record of replacing my water filter as there was a problem with my original one. It was dispersing a substance of some sort into the water and this was building up in the bottom of the electric kettle causing it to make a crackling and banging noise. It actually pitted the bottom of the kettle. I had to clean out the kettle with a kettle cleaning product every week.
     
    You sent me a replacement filter in September 2016 and I am happy to say that there has been no problem with this one. I have not had to clean the kettle since.
     
    I appreciate your excellent after sales service. I will need a replacement filter in September this year. Will you put me on you reminder list and I will purchase a new one just before then?
     
    Hopefully no more problems with the next one either. I am interested to know if you have had any other customers having a similar problem to the one I had with the first filter.
     
    Thanks, again
     
    Marilyn

    Hello Rod,

    My filter arrived within a week of ordering. It fits my Durand water urn perfectly and I am so delighted to know that I am now drinking Fluoride-free water!!

    Thank you so much!