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  • Free Delivery Australia Wide
  • Insured Delivery
  • 30 Days Money Back Guarantee
  • Iron Clad Warranty
  • We Give Water
  • Australia's #1 Choice for Water Filters

    Payments and Returns Policy

    Payments...

    

Now to be fair, we Guarantee to do the right thing by you, so all we ask is you represent and warrant that if you are purchasing something from us is:
    (i) any credit card information you supply is true, correct and complete,
    (ii) charges incurred by you will be honoured by your credit card company, and
    (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

    Incorrect or Damaged Products in delivery...

    We ensure that all orders are packaged correctly and in good condition when posted, however in the event that you receive the wrong order or an item that is damaged in transit please contact us within 7 days of receipt and we will work out a solution with you.

    30 Day incorrect purchase 100% money back guarantee...

    If in the unlikely event when you receive your product from us, you are not totally happy with your choice of water filter. If the product is unused and in a saleable condition within 30 days of purchase, you are able to send the product back to us. If you pay the return delivery then we will credit you a full refund for the purchase price of your filter within 1 week once we receive it from you. Please ensure if you are going to return any products they are in a original clean resaleable condition.

    If you have decided to try one of our products before you buy (selected products only), the 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the products.

    30 Day credit your purchase on a bigger better product...

    If in the unlikely event when you receive your water filter from us, when you connect it up and try it, you are not totally happy with your choice of water filter.

    Within 30 days of purchase, if you want us to credit the purchase price of your filter towards a bigger better filter of your choice. You are able to send the product back, so long as you pay the return delivery. Please ensure if you are going to return any products they are in a original clean resaleable condition.Once we receive the original product from you, we will credit the purchase price towards your upgraded filter and deliver it to you...


    Please contact us on 1800 769 300 or email us at customerservice@mywaterfilter.com.au if you need to return any products to us.

    Even if you do return your product to us, we will still be here for you.

    We are committed to providing you with the ultimate in water purification and after-sales service...